Posts Tagged ‘social customer service’



4 Reasons Twitter Reigns Supreme in Social Customer Service

The Twitterverse is full of organic (and more recently, targeted) customer interactions with brands, companies, sports teams, celebrities, spokespersons and the list goes on. People often use Twitter to give or receive a retweet of approval, to ask a question or to offer personal reviews of a service or product. The downside, however, is that negative […]