Excellent customer service is memorable. One of our team member's so-so Yelp review of an Atlanta-area restaurant resulted in a quick, personal, and non-defensive response directly from the owner. A response that challenged her to a "redo." Now THIS is how you handle customer service. We've taken note.
Thanks to client, Milani Cosmetics, our female staffers’ nails have never looked better. In turn, Milani’s online results have never been better. The Milani and GRM online team have turned some impressive numbers so far this year:
- 122% year-over-year increase in online sales
- 35% year-over-year increase in website traffic
- nearly 100,000 new followers in social media
Swoozie’s has largely restaged their business from traditional retail to online, with social media the primary driver. Two straight years approaching 60% year-over-year increase in online sales. Hm. How’s that social media working for you?
The key to building followers? #brandengagement