Excellent customer service is memorable. One of our team member’s so-so Yelp review of an Atlanta-area restaurant resulted in a quick, personal, and non-defensive response directly from the owner. A response that challenged her to a “redo.” Now THIS is how you handle customer service. We’ve taken note.
Our agency’s talent helped turn The Ritz-Carlton into an iconic brand. A brand synonymous with luxury. Understandings from this great project permeate GRM’s culture. Insights from this campaign are foundational the ethos of Zealotry Marketing.
For Halekulani – a top-rate Hawaiian resort – it meant less copy. More visual. And personalized communications at every touch point.
Thanks to client, Milani Cosmetics, our female staffers’ nails have never looked better. In turn, Milani’s online results have never been better. The Milani and GRM online team have turned some impressive numbers so far this year:
- 122% year-over-year increase in online sales
- 35% year-over-year increase in website traffic
- nearly 100,000 new followers in social media
Old school: Ad campaign.
New school: Online graphics.
Correct school: Compelling visuals that tell the story. In all media.
What better way to convey that your bank makes office calls then to show it? This series so well-liked, the bank’s clients asked for their own copies.
From a staid, governmental sounding brand (Juvenile Justice Foundation) to a completely new name (youthSpark) and look that excites its zealots and builds the rally cry for abused youth. “There is no more meaningful work that the FBI participates in than rescuing children,” James Comey FBI Director. Nor for GRM.
Transformed this fledging organization – CURE Childhood Cancer – into the look of a leader. The results: from 5,000 to 110,000 followers and from $850k to more than $4 million in donations annually. Gained the attention of supporters, key bloggers, the media and yes, key donors.
Kristin Connor, Executive Director: “SOOOOO much credit has to be given to the incredible marketing effort we have staged with GRM… you HAVE to feel proud. Your work is making SUCH a difference in the lives of many.”
Humbled, that is all.
Often, less is more. In life, in marketing and in communicating a zealotry experience. Especially when you really zero in on the right target audience. It translated to increased ADR and REVPAR for Daufuskie Island Resort.
Outgrew their geography. Outgrew their business plan. From Fayette Youth Protection Home (yep, that’s a mouthful) to Bloom. Now, a name that allows room to grow and be the leading foster parenting organization in the state of Georgia.
Swoozie’s has largely restaged their business from traditional retail to online, with social media the primary driver. Two straight years approaching 60% year-over-year increase in online sales. Hm. How’s that social media working for you?
The key to building followers? #brandengagement
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